Refund Policy
Fair and simple: we sell quality data and working tools, and we back both. Contact [email protected] to request any refund — you'll get a response within 1 business day.
Custom lead lists & data services
If a delivered list doesn't match your confirmed brief, we correct it free. If more than 5% of verified emails hard-bounce within 7 days, we replace the rows or refund proportionally. If we miss a delivery deadline and haven't agreed a new one with you, you may cancel that order for a full refund. Because lists are custom-made, refunds outside these cases are at our discretion — but we err on the side of the customer.
Spreadsheet products (instant downloads)
If a product doesn't work as described in your setup and we can't fix it for you within 7 days of you reporting it, you get a full refund. Refund requests are accepted within 14 days of purchase.
Retainers
If a weekly delivery fails our quality bar (brief mismatch or the bounce threshold above), that week is redelivered or credited. Monthly fees already paid are refunded pro-rata if we — not you — end the service mid-cycle.
How refunds are paid
Refunds go back to your original payment method via Paystack, normally within 5–10 business days of approval.
See also: Cancellation Policy.